Terms of Service & SLA

1. Agreement Overview

These Terms of Service constitute a legally binding service agreement between Web Harbor Solutions ("Company") and the client ("Client"). By approving a website prototype for production launch or issuing initial setup payments, Client agrees to all terms, billing cycles, and policies outlined herein.

2. Fees & Payment Terms

• Setup Fee: A one-time setup fee of $100 USD is payable in two equal installments: 50% ($50) prior to production launch on the client domain, and the remaining 50% ($50) only after verification that the website is successfully live on the domain.
• Monthly Service Retainer: $99 USD per month, commencing on the calendar date the website is pointed live to the Client's primary domain.
• Minimum Service Commitment: Six (6) consecutive calendar months from the verified go-live date.
• Cancellation Policy: Following the completion of the initial 6-month term, Client may cancel services at any time by providing thirty (30) days written notice via email to webharborsolutions@gmail.com with zero penalty fees.

3. Included Scope of Service

• Turnkey Development: Hand-crafted static website engineered with HTML5 and Tailwind CSS (up to 5 pages).
• Infrastructure & Uptime: High-performance edge hosting on Cloudflare's global network with SSL certificates and 99.9% uptime SLA.
• Domain Management: Domain registration and annual renewals managed by Web Harbor Solutions at $0 additional expense during active subscription.
• Monthly Maintenance Allowance: Up to three (3) minor content updates per calendar month (e.g. changing text copy, updating business hours, swapping images, adding seasonal promotions). Monthly updates do not roll over between billing cycles.

4. Domain Ownership & Code Release

The domain name registered on behalf of the Client is the sole property of the Client. In the event of service cancellation following the initial 6-month term, Web Harbor Solutions will initiate a domain transfer authorization code (EPP code) to the Client's chosen registrar within five (5) business days at zero transfer cost.

Because our static architecture is deeply integrated into our proprietary deployment workflows, code repository export files are not provided upon cancellation; however, Client maintains full legal rights to all copy, logos, branding assets, and photography supplied by Client.

5. Service Level Agreement (SLA) & Response Times

• Support Inquiries: Guaranteed acknowledgment within 12 business hours.
• Content Maintenance Requests: Execution within 24 to 48 business hours.
• Emergency Downtime: Immediate triage and priority resolution within 4 business hours.

6. Governing Law

These terms shall be governed by and construed in accordance with applicable commercial contract law. Both parties agree that any disputes arising from this agreement shall be settled through amicable good-faith negotiation between the Client and company founders Abdul Mateen and Jason Gill.